The role of JointJS in building a modern chatbot solution
JointJS, a powerful diagramming library, helps developers and companies of any size build advanced visual applications and No-Code/Low-Code tools. It provides a wealth of ready-made demos and a wide range of prebuilt features that make creating applications such as chatbot builders a breeze.
We equip developers with all the plugins they need to save time and focus their energy elsewhere such as:
- PaperScroller
- Lightbox
- Stencil
- CommandManager
- Toolbar
- Tooltip
- Keyboard
- Raster
New to this topic? Learn more about how Chatbots work 👇
All you need to automate internal or external communication
A chatbot is a program that simulates and processes verbal or written communication. They can take two main forms: an algorithm that answers a simple query, or a more complex and sophisticated solution that gathers information and learns to respond in a more personalized way.
As humans, we interact with chatbots quite often. When we order a table at our favorite restaurant, contact the customer support of the software we're using or talk to Siri so we don't feel alone. That being said, chatbots seem to be a tried and tested solution rather than just hype with an uncertain future.
Companies large and small are starting to make chatbots available, either through their own products or by encouraging creators to use this category of technology in their software. Major players in the tech market like Google, Apple and Amazon have incorporated chatbots into their products (think of Google Assistant, Siri, Alexa). Startups like Chatfuel are opening the door for less tech-savvy people to create and deploy their own fully automated communication workflow.
How companies use chatbots
Companies approach the use of chatbots in different ways. Some achieve greater efficiency in internal communications, others increase customer satisfaction by automating support or other key areas of their business. According to Salesforce, 69% of customers prefer using chatbots because they provide quick answers to simple questions. This number is expected to grow as more companies jump on the bandwagon and as chatbots continue to improve how well they can respond to a query.
The impact of chatbots on the company's success
It is important to remember that our expectations increase with each new technology we use. UBER has taught us to wait no more than three minutes for a taxi, and Netflix teaches us to have any movie within two clicks. While our willingness to wait grows weaker by the day, companies still struggle to respond to our requests in the shortest amount of time.
That's why chatbots - from the basic ones that can use a little of the arsenal represented by Natural Language Processing (NLP), Natural Language Understanding (NLU), Artificial Intelligence (AI) and Natural Language Programming (NLP), to the more complex ones that are contextually aware, learn on the fly and use the aforementioned technologies to their full potential - are a key part of a company's technology stack. Unsurprisingly, 90% of businesses report that they have seen a big improvement in the speed of complaint resolution.
Ready to take the next step?
Modern development is not about building everything from scratch. The JointJS team equips you with plenty of ready-to-use demo apps that can serve as a boilerplate and radically reduce your development time. Start a free 30-day JointJS+ trial, get the source code of the Chatbot application, and go from zero to a fully functional app in no time.
